Wow - Customer Service ISN'T Dead

OK, so a garbage can isn't really all that important in the world, but when you've paid what you think is a bit of a high price for something you put garbage into, you expect it to last a while.

Sadly, after about a year of use, our SimpleHuman pedal opening garbage can broke. I took the pedal out and tried to epoxy the fracture back together, but it didn't even hold for one step.

While I contemplated building a steel plate to reinforce the original piece, I emailed SimpleHuman's customer service to ask if there were replacement pedals available for sale.

To be honest, I expected there to be "engineered design failures" that would require people to buy new cans and that would be how it was.

I was very surprised to get a reply within one day, apologizing for the broken part, stating that the part had since been redesigned with a stronger metal plate, and they would be happy to ship us a replacement for free.

It's almost enough to make me tear up, really - good customer service so rarely pops up these days that it positively induces giddiness when it happens, and SimpleHuman has just earned themselves a customer for life.

Thanks SimpleHuman - you made my day.

In the Numbers

OK, well, I have to admit that while I do not agree with all of Ron Paul's positions, I am impressed by the man.

Crazier still is all the numbers in the "intelligent world" outside of Mainstream Media. I just took a second to chart the differences in the other "front runner" candidates and their support online on the Meetup.com site.


That's Ron Paul on the right side there with over 71,000 members; and again, below - with over 1200 active groups.



I have no idea what this really means, until we get to the primaries, but it is a radically different picture of the presidential race than we're seeing in MSM anywhere...

If you're into RP, go to teaparty07.com to donate.